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Telephone Triage Services: Clinical Evidence, Patient Safety, and Guidelines

Last updated: September 10, 2010
Product Line: Rapid Response
Research Type: Devices and Systems
Result type: Report


  1. What is the clinical evidence to indicate the disease areas that can benefit from the use of telephone triage?
  2. What is the evidence regarding the clinical impact of telephone triage on patient safety outcomes?
  3. What are the evidence-based guidelines to indicate the types of services that should be offered by telephone triage?