Direct to Patient Virtual Visits

( Last Updated : June 4, 2021)
Project Line:
Horizon Scan
Project Sub Line:
Emerging Health Technologies
Project Number:


The purpose of this report is to provide an overview of virtual visits in Canada — including a description of how virtual visits are delivered and how virtual visits are used — including potential benefits and challenges. Direct-to-patient virtual visits have the potential to change and potentially improve the delivery of health care in Canada. However, there are unresolved issues related to standards, licensure, equity, quality care provision, payment, and medical education that need to be addressed to prepare for a post‒COVID-19 health care system that includes virtual visits. Understanding which patients stand to benefit most from virtual visits (and through which modality) could also improve future care.